Question 1

Which plan should we start on?

Accepted Answer

If you hire a handful of roles a year, or want to see Zeli work on one role, Per role. If you hire continuously and want to see Zeli on one of your real roles with our team beside you before committing, start with a Pilot. Enterprise is scoped after the pilot, once we both know the volume, the systems and the compliance load.

Question 2

Why is there no enterprise price on the page?

Accepted Answer

Because it would be wrong for most organisations. Enterprise is scoped on your hiring volume, the number of roles, the systems we integrate and any additional Zeli roles you want, such as reception or customer support. For budgeting, enterprise agreements typically start above A$97,000 plus GST per year and are scoped on volume and integrations; ask for an indicative range and we will send one within a business day.

Question 3

Is GST included?

Accepted Answer

Prices are shown excluding GST. GST is added to the invoice for Australian customers. US pricing is shown in USD and excludes sales tax where applicable.

Question 4

Can we move from Per role or a Pilot to Enterprise?

Accepted Answer

Yes, at any time. Anything you have paid on Per role or a Pilot in the last 90 days is credited against your Enterprise agreement.

Question 5

Do we need to change our ATS?

Accepted Answer

No. Your ATS posts the job and stays your system of record. Zeli does the screening, interviewing, reference checks and shortlisting in the middle, and writes everything back. We integrate with 55+ systems and build custom connections where an API is limited.

Question 6

What happens to our agency fees?

Accepted Answer

Most customers stop using agencies for the roles Zeli runs. Where you keep an agency for a specialist search, Zeli still screens and interviews their candidates so every hire has the same audit trail.

Question 7

Is there a free trial?

Accepted Answer

You can talk to Zeli, have her call you and have her screen a resume right now, free. For a trial on a real role, Per role is the simplest path: one role, one price. For enterprise teams, the Pilot is the trial: one real role, how we measure it agreed on the call, and you keep the audit trail whatever you decide.

Question 8

Where is our data stored?

Accepted Answer

In AWS Australia. The interviews, calls, transcripts, scores and storage all run inside Australia, on every plan. Nothing is processed offshore. US customers can be hosted in US regions on request.

What's included	Per role	Pilot	Enterprise
Job ad written, posted to 150+ boards and your careers page
Every applicant read, scored and answered
AI interviews by video, phone, SMS and chat, recorded and transcribed
Reference checks by phone
Working rights, police check and credential verification
Ranked shortlist with reasoning and full audit trail
Built-in video conferencing for final rounds, with Zeli taking notes
ATS, HR suite and single sign-on integration	Not included	On request
Dedicated account manager and implementation	Not included
Private sandbox on your historical applicants	Not included	Not included
Security questionnaire and procurement support	Not included	On request
Additional Zeli roles: reception, customer support, sales, operations	Not included	Not included	*Additional cost
Data hosted in AWS Australia, on every plan

One co-worker.
One line item.

Per role

Pilot

Enterprise

Run your own numbers.

Your numbers

Net annual benefit

Straight answers.

Start with one role.

One co-worker. One line item.